Description: Reset administrator username and password in SmarterMail
Resolution:
To reset the primary administrator login and password in SmarterMail 2.x, follow the instructions below:
1. Stop the SmarterMail Service
2. Open Windows Explorer (My Computer)
3. Go to C:\Program Files\SmarterTools\SmarterMail (or wherever you installed SmarterMail)
4. Open the Service subdirectory
5. Make a backup copy of the file MailConfig.xml
6. Right-click on MailConfig.xml and choose Open With -> Notepad
7. Find the section that looks like this:
8. Delete those lines and save the file
9. Start the SmarterMail Service
You should now be able to log in to SmarterMail by using the following:
Email: adminPassword: admin
